Managed IT services
Outsource administration and supervision of your infrastructure to keep services available and predictable.
Discover this service
IT services company · Dakar · Since 2000
26 years of IT expertise for organisations in Senegal and West and Central Africa
Since 2000, IAA designs, secures and maintains reliable information systems shaped for conditions on the ground in Africa.
Security & confidentialityProtection and continuity of your business
ResponsivenessLocal support based in Dakar
TailoredSolutions shaped to your real issues
Lasting supportFrom the assessment to continuous improvement
26 years
of IT expertise since 2000
20+ countries
Projects delivered in Senegal and in more than 20 countries
11
areas of IT expertise
24/7 on-call
Unlimited weekday support, nights and weekends on call as an option
The challenges we take on
Your IT systems should support your growth, not slow it down
In Senegal and across West and Central Africa, organisations face the same recurring challenges. We deal with them clearly and methodically.
Service interruptions
Ageing infrastructure and repeated incidents that get in the way of daily work.
Insufficient cybersecurity
Exposed sensitive data, poorly controlled access and teams that still need security awareness.
Unreliable backups
Backups that are missing or never tested, so recovery is uncertain.
Unstructured support
No dedicated contact and no incident follow-up, so resolution is slow.
Cloud and mail still to settle
A need for hosting, business email and reliable remote access.
Documents still on paper
Digitisation and document management still to put in place so work can be traced.
Our services
A complete IT partner
From infrastructure to development and security, IAA brings together in Dakar the expertise your organisation needs — with a single counterpart.
Application development
Design and development of web and business applications, with a quality and security approach.
Discover this serviceCloud & hosting
Hosting, cloud migration and managed infrastructure for agility, performance and resilience.
Discover this serviceCybersecurity
Assessment, protection and awareness to reduce exposure and protect sensitive data.
Discover this serviceCabling & networks
Design and deployment of network infrastructure and structured cabling that can grow with you.
Discover this serviceIT reseller
Hardware, software and licences with independent advice, from purchase to commissioning.
Discover this serviceIT support
On-site and remote support to resolve incidents quickly and help users day to day.
Discover this serviceProject management
End-to-end steering of IT projects: requirements, coordination, tracking and change support.
Discover this serviceAll our services
Explore all 11 areas of IT expertise.
Why IAA?
The reliability of a company established for 26 years
Experience
26 years designing and running information systems for a wide range of organisations.
Responsiveness
A local team that handles your requests quickly and carefully.
Confidentiality
Respect for your data and your business is at the centre of what we commit to.
A fit for your context
Solutions sized to what you actually need, aligned with your real issues.
Service quality
Clear commitments, transparent follow-up and a consistently high standard.
Support over time
A partner who stays, from the assessment through to continuous improvement.
Flagship solutions
Proven solutions for day-to-day work
Beyond services, IAA publishes Turbo, its insurance-brokerage platform, and integrates in Dakar the open-source Maarch solutions published by Maarch in France.
Maarch / document management
Electronic document management and records with evidential value, so your processes can leave paper behind.
Discover MaarchTurbo — Insurance
Our web platform for insurance brokerage, deployed in Africa and Europe.
Discover TurboMicrosoft 365
Mail, collaboration and productivity, deployed and secured.
Discover Microsoft 365Backup & recovery
Data that is protected and can actually be recovered after an incident.
Discover backupPrint fleet management
Rental, maintenance and cost control for your print fleet.
Discover print management
Our method
We do not only supply tools: we stay with you
A five-step approach, from framing the need to continuous improvement of your information system.
-
Understand
We listen to your business issues, your organisation and your technical and budget constraints before any recommendation.
-
Assess
We review what you have, map the risks and rank the urgencies so you get a clear picture of your information system.
-
Design
We propose a target architecture and a realistic action plan, sized to your means and your pace.
-
Deploy
We implement in stages, test, document and transfer the skills to your teams.
-
Sustain
We provide support, supervision, security and continuous improvement so the value lasts.
Understand, then decide
A few landmarks, without the jargon
Plain explanations to help you set priorities, without unnecessary jargon.
When should you consider managed IT services?
When IT consumes too much of your team's time, incidents keep coming back, or service availability becomes critical, handing over operations brings continuity.
Understand managed IT servicesBacking up is not enough
A backup is only useful if restore works. Without regular tests, you find out at the worst moment. We check that your data can actually be recovered.
Make my backups reliableCybersecurity is not only for large groups
Attacks also target SMEs and institutions, often the least protected. An assessment and a few focused measures cut exposure at a controlled cost.
Assess my risksThe cost of neglected IT stays invisible… until the incident
Repeated outages, slowness, lost data or hours lost by your teams: a poorly maintained system almost always costs more than regular upkeep. Anticipating protects the business and keeps spending under control.
Client references
Organisations that trust us
Since 2000, IAA has supported public bodies, institutions, NGOs and international organisations, banks and insurers, SMEs and larger companies, in Senegal and the region.
- UNESCO
- OIM
- Plan International
- Wetlands International
- DP World
- Wärtsilä
- ARTP
- Ageroute
- BICIS
- AXA Assurances
- Deloitte
- Cummins
- ESMT
- SGS Sénégal
- Gras Savoye — WTW
- Léo Burnett
- PUBLICOM
Secure, modernise or stabilise your information system? Let's talk.
Ask for a free assessment, with no commitment. We take the time to understand your context before proposing a realistic approach.
Reply within 24 to 48 working hours · No commitment · Free and confidential assessment