Managed IT services
Outsource administration and supervision of your infrastructure to keep services available and predictable.
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IT support
IT support for users
Responsive, human support that clears incidents and keeps daily work moving.
Who is this service for? Organisations without a structured internal helpdesk, or that want to free their teams from everyday incidents.
Your need
The challenge
A blocking outage, a PC that will not start or an unavailable mailbox hits productivity immediately.
Our response
The IAA solution
IAA provides remote and on-site support to handle incidents, help users and keep the estate in working order.
Benefits
What you gain
- Everyday incidents resolved quickly
- Fewer interruptions, and productivity kept intact
- A trusted contact who listens to your users
- An IT estate that stays maintained and reliable
What is included
What we deliver
- Helpdesk and level 1 and 2 support
- Remote support and on-site visits
- Hardware and software estate management
- Workstation installation and configuration
- Follow-up of incidents and requests
- Usage advice and good practice
Why IAA
A trusted partner for IT support
Proximity
A local team, responsive and attentive
Rigour
Careful follow-up of incidents and requests
Experience
Proven experience with a wide range of organisations
Our method
How we work
The same structured approach, from framing your need to continuous improvement, applied to IT support.
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Understand
We listen to your business issues, your organisation and your technical and budget constraints before any recommendation.
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Assess
We review what you have, map the risks and rank the urgencies so you get a clear picture of your information system.
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Design
We propose a target architecture and a realistic action plan, sized to your means and your pace.
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Deploy
We implement in stages, test, document and transfer the skills to your teams.
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Sustain
We provide support, supervision, security and continuous improvement so the value lasts.
Frequently asked questions
You may be asking these questions
Is support available on site?
Yes. We combine remote support for speed with on-site visits when they are needed.
Do you also look after the hardware?
Yes. We manage the estate, install workstations and follow up the equipment.
Do you work in Senegal and in West and Central Africa?
Yes. Our teams are based in Dakar and we work in Senegal and West and Central Africa, remotely or on site, according to your needs.
Do you offer one-off support or a helpdesk contract?
Both. We can step in for a single incident or a specific need, or set up a helpdesk contract with response times suited to your organisation.
Let's talk about your project
Have a free conversation with our experts to assess your need and identify the best approach, in confidence.
Reply within 24 to 48 working hours · No commitment · A confidential conversation
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