Application development
Design and development of web and business applications, with a quality and security approach.
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Managed IT services
Managed IT services and supervision
Hand day-to-day IT operations to a Dakar-based team and reduce the operational load.
Who is this service for? SMEs, larger companies and institutions with a small or overloaded IT team that need reliable operations.
Your need
The challenge
A small internal team, recurring incidents and an information system that is hard to keep available pull people away from their core work.
Our response
The IAA solution
IAA runs your infrastructure: proactive supervision, server and network administration, backup follow-up and incident handling, with clear service commitments.
Benefits
What you gain
- Maximum availability of your business applications and services
- Lower costs through controlled, predictable operations
- Fewer outages, because supervision is proactive
- Your teams focused again on their core work
What is included
What we deliver
- Partial or full administration of your information system
- Supervision of servers, the network and critical services
- A physical presence on your site at least once a week
- Unlimited phone and email support, Monday to Friday
- Follow-up and checks of backup systems, and restore from valid backups
- Follow-up of manufacturer warranties and repairs arranged with an authorised repairer
- Patch and security-update management
- Advice across information technology
- Monthly billing proportional to the size of your estate
- Regular reporting and service reviews
- Optional: a technician on site, part time or full time
- Optional: on-call cover at night and at weekends
Why IAA
A trusted partner for managed IT services
Experience
26 years operating information systems
Proximity
Responsiveness and proximity, with teams based in Dakar
Commitments
Formal, transparent service commitments
Our method
How we work
The same structured approach, from framing your need to continuous improvement, applied to managed IT services.
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Understand
We listen to your business issues, your organisation and your technical and budget constraints before any recommendation.
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Assess
We review what you have, map the risks and rank the urgencies so you get a clear picture of your information system.
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Design
We propose a target architecture and a realistic action plan, sized to your means and your pace.
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Deploy
We implement in stages, test, document and transfer the skills to your teams.
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Sustain
We provide support, supervision, security and continuous improvement so the value lasts.
Frequently asked questions
You may be asking these questions
Do you offer partial managed services?
Yes. We size the scope to your needs: supervision only, administration of specific servers, or full responsibility for the infrastructure.
How does billing work?
Managed services are billed monthly, in proportion to the size of your IT estate, so the cost stays clear and predictable.
Do you come on site?
Yes. Beyond remote support, we are physically on your site at least once a week, and we work in Senegal and West and Central Africa as needed.
Do you work outside office hours?
Yes, as an option. Unlimited support runs Monday to Friday. We can also place a technician on site (part time or full time) and provide on-call cover at night and at weekends, according to your continuity needs.
Let's talk about your project
Have a free conversation with our experts to assess your need and identify the best approach, in confidence.
Reply within 24 to 48 working hours · No commitment · A confidential conversation
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